# Get warned before reception stops

> Facteur writes to you at 80 % of your volume, when the exhaustion date falls before your period ends, and at every step of an unpaid invoice.
> https://facteur.eu/en/help/alertes

Four things can stop your reception: your volume runs out, your spending cap is
reached, one day consumes too fast, or an invoice goes unpaid. Facteur writes to you
before each one, with nothing to set up.

## What you receive, and when

| Message | When it goes out | What you do |
|---|---|---|
| **Quota at 80 %** | You have used 80 % of the period's volume | Nothing, or buy a pack if the rate keeps up |
| **Quota reached** | All 100 % is used | Buy a pack, or let the overage take over |
| **At this rate, out on...** | The last few days' rate empties your volume before the period ends | Buy a pack before the date it names |
| **Overage at 50 %** | You have spent half the cap you allowed | Nothing, or raise the cap |
| **Overage at 90 %** | A tenth of that cap is left | Buy a pack: it costs less than the same volume metered |
| **Payment declined** | A charge failed | Update your payment method |

Two of them are worth reading in full.

**"At this rate, out on 3 September"** carries a date, not a percentage. It goes out
while there are at least three days left to act: running out the day before your
renewal is not news, your volume comes back on its own.

**"Overage at 90 %"** speaks in euros, because euros are what you set that cap in. At
100 % reception stops: this message is the last one before that, and there is none at
100 %.

## If an invoice goes unpaid

A declined charge cuts nothing that day. You receive four messages, then reception
stops on the eighth day.

| Day | What happens |
|---|---|
| 1 | We tell you the charge was declined. Most often it is an expired card |
| 3 and 5 | A reminder, with the number of days left |
| 7 | The last message: reception stops tomorrow |
| 8 | Incoming messages are refused |

During those eight days and after, you keep access to the messages you have already
received, to their export, to your billing and to support. Nothing is deleted earlier
than announced, and your packs are set aside rather than lost. Settling the invoice
restores reception and your packs in the same move.

## Choose where they arrive

By default these messages go by email to the organization's owners and administrators.
You can add a team channel or an on-call rota.

1. Open [**Settings → Destinations**](https://app.facteur.eu/settings/notifications).
2. Click **Add a destination**.
3. Choose **Slack**, **Discord**, **PagerDuty** or **Opsgenie**.
4. Paste the URL or key the service gives you, then click **Add**.

An on-call rota such as PagerDuty only rings for an unpaid invoice: it is the one
message here that announces a service in the act of stopping. The others arrive as
warnings.

## Set your own thresholds

Facteur writes to you at 80 % and 100 % of your volume whatever you set, and you can
add your own.

1. Open **Quotas and alerts** in your workspace.
2. Tick the thresholds you want among **50 %**, **75 %**, **80 %**, **90 %** and
   **100 %**, four at most.
3. Choose up to three destinations, then save.

Each threshold shows the number of messages it works out to, and the gauge puts today's
consumption on the same line.

You can also set a ceiling per inbox, which stops a runaway suite from consuming
everybody's volume. See [Quotas and retention](quotas-et-retention).

## Check what was sent to you

[**Settings → Billing**](https://app.facteur.eu/settings/billing) lists every alert that
went out, its date **and its recipients**, beside your pack purchases and your plan
changes.

That is the place to open before writing to us: if a message did not reach you, this
list says which address it went to.

## Known limits

- **One rate alert per period.** If your consumption speeds up after it goes out, the
  date it named is not corrected. That is why the message says "at this rate".
- **The journal starts when it was put in place.** What was sent before is not in it.

## Next steps

- [Follow your consumption and how long messages are kept](quotas-et-retention)
- [Choose a plan and buy volume](facturation)