One account, several organizations

You do not need a second account to work in a second organization. One person, one address, one password — and as many organizations as you need, up to five.

This is the ordinary case for a contractor: their own agency on one side, each of their clients on the other.

Switching organization

The switcher sits at the top of the sidebar, under the logo. It only appears if you belong to more than one organization.

Switching reloads the page: nothing on screen belongs to two organizations at once, and a half-reloaded page would be a page that lies.

Your workspaces live in the address instead (/w/<workspace>/…) — see espaces-de-travail.

Joining a second organization costs the first one nothing

A seat is taken in the organization you join, and in that one only. Nobody pays because you also work elsewhere. See membres-et-sieges.

Each organization keeps its own plan, quotas and invoice. Being an administrator of one grants you nothing in the other.

Choosing where you land

If you belong to more than one organization, a screen presents them after you sign in: one card per organization, with its plan and your role. Tick the « remember my choice » box and the screen stops appearing.

The setting lives in Settings › Profile, where you can also go back to being asked every time. A sign-in through an identity provider ignores it, because there is no question to ask: it opens that provider’s organization only.

If you leave the organization you had chosen, the setting simply stops applying and the question comes back.

Which one opens when you sign in

That depends on the door you come through.

You sign in with	You land in
A password	The first organization you joined
Google	The same one
Your company’s SSO	That company’s, and only that one

There is nothing clever about the first two rows: a password designates no organization, so we open one and you switch if it is not the right one.

Why an organization is sometimes greyed out

Because you came in through a company’s identity provider. That session was opened by them, and it opens their organization only.

It is not a fault, and it is not a permission you are missing.

Take the contractor again. Their agency uses SSO; their client does not. Signing in through the agency’s SSO, they work at the agency. To reach the client, they sign out and come in through the client’s door — password or Google.

The reason states plainly: that session was opened by the administrator of an identity system. Letting it reach another organization’s data would hand company A accesses that belong to company B. Neither of them asked for that, and one of them would find out too late.

An organization can also become unavailable because it now requires signing in through its identity provider — its administrator turned that on. The answer is the same: sign in again through that organization’s SSO. Your other organizations are unaffected.

The line under the switcher always tells you what to do. If an organization stays greyed out when you signed in with a password, then something is wrong — write to us.

Leaving does not erase your account

Two distinct gestures, and the confusion is expensive.

Leaving an organization removes you from it, and you alone. Your other organizations are untouched, and so is your account. It is always possible, whatever the plan and however you signed in — including from a session opened by an identity provider. We never lock the way out.

An owner is the exception: they hand ownership over first, or close the organization for good — see organisation. An organization with no owner would have nobody left to bill it or to wind it up.

Closing your account, by contrast, removes you everywhere and permanently: that happens in Settings › Profile. See compte-et-securite.