Use one account across several organizations
One account covers five organizations. Here is how to switch, which one opens when you sign in, and what to do when one is greyed out.
You do not need a second account to work in a second organization. One person, one address, one password, and up to five organizations.
That is the common case for a contractor: their agency on one side, each of their clients on the other.
Switch between organizations
The selector is at the top of the sidebar, under the logo. It only appears if you belong to more than one organization.
Switching reloads the page, because nothing on display belongs to two organizations at
once. Your workspaces stay in the address (/w/<workspace>/…), see
Workspaces.
What joining a second organization costs the first
Nothing. A seat is used in the organization that takes you in, and only there, see Members and seats.
Each organization keeps its plan, its quotas and its invoice. Being an administrator of one gives you no rights in the other.
Choose where you land when you sign in
If you belong to several organizations, a screen presents them after sign-in: one card per organization, with its plan and your role. Tick “remember my choice” and the screen stops appearing.
That setting changes in Settings → Profile, where you can also go back to “ask me every time”. If you leave the organization you had chosen, the question comes back.
Without that setting, which organization opens depends on the door you come through:
| You sign in with | You land in |
|---|---|
| A password | The first organization you joined |
| The same one | |
| Your company’s SSO | That company’s, and only that one |
An organization is greyed out: what to do
You signed in through a company’s identity provider. That sign-in only opens that company’s organization. It is neither a fault nor a right you are missing.
Sign out, then come in through the other organization’s door: password or Google.
Take the contractor again. Their agency uses SSO, their client does not. Signed in through the agency’s SSO, they are working at the agency. To go to the client, they sign out and sign back in with a password.
A session opened by company A’s identity administrator does not reach company B’s data. Neither of them asked for that.
An organization can also become unreachable because it now requires its own identity provider: sign back in through its SSO. Your other organizations are not affected.
The message under the selector always tells you what to do. If an organization stays greyed out while you signed in with a password, write to us: something is wrong there.
Leave an organization, or close your account
Two different acts, and confusing them is expensive.
Leaving an organization removes you, and only you. Your other organizations do not move, and neither does your account. It is always possible, whatever your plan and however you signed in, including from a session opened by an identity provider.
An owner is the exception: hand ownership over first, or close the organization, see Your organization. An organization with no owner would have nobody left to bill it or to shut it down.
Closing your account removes you everywhere, permanently. That is done in Settings → Profile, see Account and security.
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